PRIVACY POLICY
Acute Health Care Systems
Please do not submit medical records, diagnoses, Social Security numbers, Medicaid identification numbers, insurance documents, or other sensitive health or financial information through open website contact forms or ordinary email. For medical emergencies, immediately call 911.
1. Introduction
Acute Health Care Systems (“Acute HCS,” “we,” “us,” or “our”) respects the privacy of individuals and families who visit our website, contact our organization, or inquire about our community-support services.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with our website, https://acutehcs.com, and our related online communications.
We aim to handle personal information responsibly, transparently, and in accordance with applicable privacy and data protection requirements.
Please read this Privacy Policy carefully to understand our practices.
2. About Our Services
Acute HCS is a community-focused organization based in Brooklyn, New York. Our two main lines of action are:
- Health Insurance Enrollment & Renewal Assistance: We feature Certified Application Counselors (CAC) providing free assistance with applications and renewals for Medicaid, Child Health Plus, Essential Plan, and other applicable New York coverage programs.
- Social Care Network (SCN): Comprehensive services including:
- Screening & Navigation: Non-clinical identification of individual and family needs, explanation of available resources, and guidance regarding community-support options.
- Care Management: Ongoing accompaniment, service coordination, and follow-up within the scope of services provided by Acute HCS.
- Cooking Supplies: Guidance concerning access to essential household cooking supplies, subject to program requirements, authorization, and actual availability.
Acute HCS is not a hospital, insurance company, government entity that approves Medicaid, or provider of medical treatment. We do not guarantee approval, automatic enrollment, eligibility, or receipt of benefits.
3. Information We Collect
We may collect the following categories of personal information, depending on how you interact with us.
A. Information Provided Through Smartsheet Forms
Our website utilizes official integrated Smartsheet forms for the secure receipt and management of inquiries and support requests. Through these forms, we collect data actually submitted by users:
- Full name and contact details (phone, email).
- General location or New York ZIP code.
- Purpose of inquiry and type of assistance requested (Medicaid, SCN, etc.).
- Any other field included in the configured official form.
Smartsheet acts as an external technology provider for request intake, operating under its own technical and security terms.
B. Technical Browsing Information
When you visit our website, hosting and technical systems automatically collect limited information:
- IP address, browser type, and device.
- Operating system and language preferences (ES/EN).
- Pages visited and technical security logs.
4. Sensitive Information and Health Data
We strongly recommend against submitting medical records, diagnoses, Social Security numbers, Medicaid identification numbers, or other sensitive health or financial information through open web forms or ordinary email.
Acute HCS does not guarantee that it never receives or processes health information; data processing depends strictly on operational context, direct interaction with certified counselors, and applicable legal requirements.
5. Use of Personal Information
We use the collected information to:
- Responding to inquiries and assistance requests in insurance or SCN.
- Coordinating follow-up, appointments, and guidance with CAC counselors.
- Maintaining operational and security records.
- Meeting applicable legal and regulatory obligations in New York.
6. Disclosure of Information
We may share information with:
- Authorized Acute HCS personnel (CAC counselors and SCN coordinators).
- External technology providers (such as Smartsheet for forms and hosting providers).
- Partner community organizations, when expressly authorized by the user for referrals.
- Competent authorities when required by applicable law.
7. Cookies and Third-Party Technologies
We use essential technical cookies to remember language preferences and routing. Additionally, integrated Smartsheet forms may use their own technologies. For details, please consult our Cookie Policy.
8. External Platforms
The site includes links to platforms such as Facebook, Instagram, LinkedIn, TikTok, and Google Maps. WhatsApp is not used as an official website channel. External platforms operate under their own policies.
9. Security
We implement reasonable administrative, technical, and organizational measures to protect personal information. No internet transmission is 100% secure.
10. Data Retention
We retain personal information for as long as necessary to fulfill guidance purposes, operational requirements, or applicable legal obligations.
11. Your Privacy Rights
You may request access, correction, or deletion of your contact data by contacting us, subject to identity verification and legal requirements.
12. Children’s Privacy
Our services are intended for adults and families. We do not knowingly collect data from children under 13 without parental or guardian authorization.
13. External Websites
We assume no responsibility for the privacy practices of external websites linked from our portal.
14. HIPAA and Regulatory Framework
Acute HCS primarily operates in non-clinical navigation. HIPAA applicability is evaluated based on specific services and active agreements, without automatic exemption or guaranteed universal compliance for this website.
15. Policy Changes
We may update this policy periodically. The current version will be published in this section with its update date.
16. Contact Information
For any inquiries regarding privacy or data protection: