Data Processing Policy

1. Principles of Data Processing

Acute Health Care Systems applies strict principles of lawfulness, fairness, transparency, and data minimization when handling information entrusted by community members for care and health insurance navigation.

2. General and Health Information

It is critical to distinguish between: (a) General identification and contact data (name, phone, email, NY ZIP code) received via integrated Smartsheet forms and official channels; and (b) Protected Health Information (PHI) or clinical records.

Our web forms are designed to receive initial inquiries and guidance requests. We recommend against submitting complete medical histories or confidential clinical information through open web forms.

3. Consent and Authorization

The processing of provided data is carried out to address the user inquiry, provide follow-up, and meet relevant operational and legal purposes. Where a specific activity requires additional consent or authorization, it will be obtained as applicable.

4. Confidentiality and Prohibition of Commercial Sale

Acute HCS does not sell or commercialize contact lists or email addresses to third parties or advertising brokers. Information is used exclusively for legitimate operational purposes, security, legal compliance, and authorized processing through external providers such as Smartsheet.